Tenant Satisfaction Measures Results
Bassetlaw District Council only owns low-cost rental accommodation (LCRA) homes and the following are the relevant tenant satisfaction measures results in 2023-24.
Building Safety
| Code | Description | Result |
|---|---|---|
| BS01 | Proportion of homes for which all required gas safety checks have been carried out. | 100% |
| BS02 | Proportion of homes for which all required fire risk assessments have been carried out. | 100% |
| BS03 | Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out. | 100% |
| BS04 | Proportion of homes for which all required legionella risk assessments have been carried out. | 100% |
| BS05 | Proportion of homes for which all required communal passenger lift safety checks have been carried out. | 100% |
Anti-social Behaviour
| Code | Description | Result |
|---|---|---|
| NM01 (1) | Number of anti-social behaviour cases, opened per 1,000 homes. | 41.6 |
| NM01 (2) | Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes. | 0 |
Decent Homes Standard and Repairs
| Code | Description | Result |
|---|---|---|
| RP01 | Proportion of homes that do not meet the Decent Homes Standard. | 0% |
| RP02 (1) | Proportion of non-emergency responsive repairs completed within the landlord’s target timescale. | 99.1% |
| RP02 (2) | Proportion of emergency responsive repairs completed within the landlord’s target timescale. | 97.8% |
Complaints
| Code | Description | Result |
|---|---|---|
| CH01 (1) | Number of stage one complaints received per 1,000 homes. | 21.4 |
| CH01 (2) | Number of stage two complaints received per 1,000 homes. | 2.4 |
| CH02 (1) | Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales. | 86.4% |
| CH02 (2) | Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales. | 100% |
Tenant Perception Measures
| Code | Description | Result |
|---|---|---|
| TP01 | Proportion of respondents who report that they are satisfied with the overall service from their landlord. | 84.9% |
| TP02 | Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service. | 86.3% |
| TP03 | Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair. | 86.3% |
| TP04 | Proportion of respondents who report that they are satisfied that their home is well maintained. | 86.8% |
| TP05 | Proportion of respondents who report that they are satisfied that their home is safe. | 89.8% |
| TP06 | Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them. | 74.4% |
| TP07 | Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them. | 83.6% |
| TP08 | Proportion of respondents who report that they agree their landlord treats them fairly and with respect. | 87.4% |
| TP09 | Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling. | 46.6% |
| TP10 | Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained. | 77.1% |
| TP11 | Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood. | 79.5% |
| TP12 | Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour. | 75.2% |
Last Updated on Monday, September 23, 2024