If you wish to comment on a current planning application please do so via the Council’s Public Access website or by email at planning@bassetlaw.gov.uk.
If you wish to make a complaint about the service you have received from planning, please fill in our 'Make a complaint about planning service" form.
Complaints about the service may include things where Bassetlaw District Council has:
- Failed to undertake our duties correctly
- Carried out our duties insufficiently or unprofessionally
- Failed to follow proper protocol in our dealings with you
or you feel that:
- you have received poor quality services
- you have been given the wrong information
- a service has not been delivered on time
- or if you have a complaint about a member of staff
The complaints process is not the correct way to consider the ‘merits’ of a decision on a particular Planning Application.
Whilst you may not be satisfied with the outcome of the application this does not mean that the Council has dealt with the application incorrectly.
Separate formal processes exist to challenge planning decisions, either through the appeals process as an applicant or if you are a third party objector you have the opportunity to challenge the Council’s decision by way of a Judicial Review in the High Court.
If you are still not satisfied with the outcome of your complaint about the planning service you have received, only then should you refer this to our formal complaints procedure.
You may also wish to make an initial request for service. For example you may contact us to let us know about a matter that requires attention, such as site notice being removed. This will be treated as an initial service request rather than a complaint. You may also wish to make a comment about the services we provide, such as:
- A suggestion on how we can improve what we do
- A request for an explanation of Council Policy/information
Compliments
If you are pleased with the way we have done something, please let us know. This way of working can be copied and used elsewhere across the council.
Do you need planning advice but can't afford a consultant?
Planning Aid provides free, independent and professional town and country planning advice to people that cannot afford a consultant. Assistance is provided via the Advice Helpline and the Community Planning outreach programme. Planning Aid forms part of a national charity and is run by the Royal Town Planning Institute. For free advice telephone 020 7929 8338, email advice@planningaid.rtpi.org.uk or visit the Planning Advice website.
Last Updated on Friday, January 31, 2025
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