Bassetlaw District Council’s Housing department is performing well according to an independent survey which revealed that 84.9% of tenants are satisfied with the way it provides its services.
The survey was conducted by IFF Research on behalf of the council following the introduction of Tenant Satisfaction Measures – a legal requirement introduced by the Regulator of Social Housing to show how landlords are performing and where improvements can be made.
The perceptions of Bassetlaw’s Housing Services were collected from over 630 telephone surveys with tenants and residents and included feedback on measures including overall tenant satisfaction, the quality of homes, and whether tenants’ views are listened to and acted upon.
Cllr Jonathan Slater, Deputy Leader and Cabinet Member for Housing and Estates said: “It is welcome news to hear that tenant satisfaction for our Housing Service is positive, with people feeling safe and secure in their homes.
“We will continue to work hard to make further improvements to services, in tandem with our partner agencies, which will further enhance the quality of life for our residents.”
The survey has revealed that Bassetlaw District Council is performing strongest in making homes safe and secure according to over 89% of tenants and residents, along with over 86% being satisfied with the quality of their home.
While the results demonstrate the council’s housing services are performing well, there are areas identified where improvements can be made, including the repairs service and communal areas.
Action is already being taken in some of these areas including feedback from the tenant-led Complaint Improvement Group, identifying additional learning from complaints, and the development of a new repairs management system.
The Tenant Satisfaction Measures were presented to councillors at Cabinet on 24th July. The results will also be shared with all tenants in our Annual Report to Tenants.
For more information visit: Tenant Satisfaction Measures Results | Bassetlaw District Council
Last Updated on Monday, August 19, 2024