Accessible taxis

We're making it easier for wheelchair users to use taxis and private hire vehicles in Bassetlaw.

Drivers of wheelchair accessible hackney carriages (taxis) or private hire vehicles must now provide assistance to wheelchair users and are not allowed to charge extra for a fare.

Drivers must:

• carry the passenger while in their wheelchair if they wish
• carry the wheelchair if the passenger chooses to sit in a passenger seat
• ensure the passenger is carried in safety and reasonable comfort
• give the passenger reasonable mobility assistance, such as:
  • helping them to get into or out of the vehicle
  • if the passenger chooses to remain in their wheelchair, helping them to get into and out of the vehicle while in their wheelchair
  • loading and unloading the passenger’s luggage
  • loading the wheelchair into or out of the vehicle if required

Full details of what is covered can be found on the Gov.uk website.

Charges for carrying wheelchair users

Drivers mustn't make any extra charge for carrying or assisting a passenger with a wheelchair.

The meter should not be left running while helping the wheelchair user, or while the passenger gets into or out of the vehicle.

Exemptions

Drivers may be able to claim an exemption from these duties on medical grounds or because their physical condition makes it impossible or unreasonably difficult for them to comply. If a driver has an exemption certificate they must display it in their vehicle.

The law regarding wheelchair accessible taxis and private hire vehicles

We've brought in these changes in accordance with sections 165 of the Equality Act 2010, which make it a criminal offence for drivers of designated taxi and private hire vehicles to refuse to carry passengers in wheelchairs, to fail to provide them with appropriate assistance, or to charge them extra.

Find out more in our Hackney carriage and private hire vehicle licensing policy.

Finding wheelchair accessible taxis and private hire vehicles

List of vehicles that we have licenced as being wheelchair accessible.

Hackney Carriage

Last Updated on Wednesday, December 4, 2024