Job title: Tenancy Sustainment Officer
Post reference: HSG1445P
Grade: Grade 6
Key requirements:
Priority 1 – Could not do the job without this
Priority 2 – Could not do the job without this, but provided have Priority 1 criteria, this could be developed in the job over an acceptable period
Priority 3 – Would enhance performance in the job, but is not essential
Qualifications
- CIH Level 4 in Housing Studies or able to demonstrate a similar level of experience. Priority 1
Knowledge
- A good working knowledge of the roles and responsibilities of Health and Social Services. Priority 1.
- Knowledge of the Council’s tenancy management, anti-social behaviour, allocations, homelessness and tenant involvement policies and procedures. Priority 1
Experience
- A good working knowledge of housing issues and law in relation to welfare benefits and entitlement, how to claim then and care and support for tenants. Priority 1
- A minimum of three years experience of working within a similar or related field/environment with significant and relevant experience and with a least one-year experience in a tenancy sustainment/support role. Priority 2
Skills
- Excellent verbal and written communication skills, including the ability to communicate clearly, sensitively and effectively with people having a broad range of roles and capabilities. Priority 1
- An ability to advise and assist people having a range of motivations and abilities about maximising income, reducing expenditure and prioritising and controlling debt. Priority 1
Last Updated on Monday, February 10, 2025