Post reference: 1654HSGA
Grade: Grade 5
Responsible To: Housing Solutions Team Leader
Job Purpose: To provide a housing advice, guidance and housing related support service for households under the Homes for Ukraine Scheme and with the resettlement of households under ARAP / ACRS and any other groups defined by the government.
Key Responsibilities:
- To work with the Housing Solutions and Allocations Teams to support refuges to find alternative accommodation in order to live independently.
- To provide advice, guidance and support to customers to address their individual housing and support needs.
- To carry out necessary administrative duties including, but not limited to, referrals to relevant services / agencies, risk assessments, support plans, maintaining customer records, contribute to the development of policies and procedures, dealing with telephone enquiries.
- Develop working relationships with voluntary, support and advice agencies.
- To submit financial claims to the Home Office by required deadlines under all resettlement schemes.
- Organise consultation events, appointment slots for drop-in support services and other ad hoc partnership meetings as required including sourcing meeting rooms and venues, taking and writing up of minutes of meetings, organising refreshments.
- Donations – liaise with Voluntary Groups and Donors to arrange collections, sort and distribute donations to the families. Co-ordinate the inventory of donations and send thank you letters to Donors.
- To work with and protect at all times confidential and sensitive information held in and produced by the Service and other parts of the Authority.
The post holder is required to carry out any other duties appropriate for the grade and responsibility level of the post. The post holder will be required to comply with relevant legislation and in accordance with the Council’s policies and procedures.
The post holder will be employed under the NJC Conditions of Service for Local Government Services.
Last Updated on Tuesday, February 25, 2025