Job Title: Customer Experience Officer
Criteria Categorisation: The criteria listed on the person specification are categorised at a Priority 1, 2, or 3. It is important that you provide evidence against all job requirements detailed in the person specification as they will all be considered in determining who moves through to the next stage of the process. It is advisable therefore to take each point in turn and demonstrate/ evidence how you meet each criterion.
If an applicant does not meet the requirements for any of the priority 1 criteria detailed, then unfortunately, the application will not be progressed. However, training can be given for priorities 2 and 3. Please remember that we cannot make any assumptions about your skills and experience, so do ensure that you provide full details and examples to support why you are suitable for the role against each criterion.
Qualifications
- Recognised related NVQ Level 4 qualification or equivalent specific and relevant experience gained over a minimum period of 2 or 3 years. (Priority 1)
Experience
- Experience of operating ICT systems e.g., Word, Excel, databases and learn the use of housing management systems as required. (Priority 1)
Skills
- Ability to manage challenging customers and conflict resolution in a sensitive and professional manner. (Priority 1)
- Ability to prepare well written complaint response letters. (Priority 1)
- Ability to work across the service to support in the resolution of complaints and identify learning and improvements. (Priority 1)
Last Updated on Wednesday, January 8, 2025