Job title: Benefits and Admin Support Team leader
Key requirements
Priority 1 – Could not do the job without this
Priority 2 – Could not do the job without this, but provided have Priority 1 criteria, this could be developed in the job over an acceptable period
Priority 3 – Would enhance performance in the job, but is not essential
Qualifications
- Achieved, be working towards or willing to work towards a recognised supervisory qualification eg, CMI/NVQ level 3 (or relevant equivalent) Priority 1
- Minimum 2 GCSE, grade C or above, to include Maths and English (or relevant equivalent) Priority 1
Knowledge
- Advanced practical & procedural knowledge of Housing Benefit & Council Tax Reduction regulations and good practice Priority 1
- Knowledge of discretionary areas and welfare reforms in relation to Housing Benefits and Council Tax Reductions Priority 1
- Knowledge of the Northgate Council Tax and/or Civica Document Management systems Priority 2
Experience
- Experience of working in a performance-driven environment Priority 1
- Ability to understand, communicate and manage key performance measures and ongoing improvement methods Priority 1
- Experience of supervising or managing a team including training others/team development and appraisals Priority 2
- At least 3 years’ experience working in a Benefits office at an officer level or above Priority 1
- Experience of giving very complex advice and handling difficult customers Priority 1
Skills
- Good computer skills including use of Microsoft products Priority 1
- Able to develop and implement work-based procedures Priority 1
- Good organisational skills to deal with and manage workloads/deadlines Priority 1
- Advanced presentation skills for delivering training Priority 1
- Ability to demonstrate a very high level of Numeracy and literacy Priority 1
Personal Attributes
- Effective communication skills, written and oral. Priority 1
- Developed interpersonal skills to train and develop others. Priority 1
- Able to work under pressure and in difficult situations. Priority 1
- Caring and negotiation skills to be able to deal with sensitive situations and confidential information Priority 1
Last Updated on Friday, January 17, 2025